Analytics

A window into your organisation

 

Monitor Performance, Analyse Usage and Improve Efficiency
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Smarter Business Insights

Your own fully customisable window on an organisation that could easily become the most efficient and collaborative in your sector.

 

Switch Connect partners provides a suite of tools developed specially for UC-enabled businesses to help you operate at peak effectiveness. Adding an entirely new layer of clarity to Microsoft Teams. This easy-to-use suite of monitoring and analytical tools provides insights into user-adoption trends, call quality, employee productivity, call costs and much more. We turn your MS Teams platform into a powerful environment for joined-up business-building.

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 FEATURES

 

We can tell you just about everything you need to know about your UC and C environment, from headset usage through to detailed DID number management. The core historical reporting and analytics functionality of the application are supported by five add-on modules that broaden its scope even further. Our voice-recording solution, can also function as a standalone application. Now you can see who is doing what, where, and when – and how effectively they’re doing it. 

Real Time Metrics

 

Multileg Call Analysis

Monitor Callbacks

Historical gamification

Proactive Alerts

Automated reports

 

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Trusted by 400+ companies worldwide.
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