Contact Centre

Function Meets Form

The user experience you have come to know and love meets the full functionality of a native, sophisticated cloud-based contact centre solution. Everything you need for communication, collaboration, teamwork and customer relationship management, all in the convenience of Microsoft Teams.

Drive First Call Resolution

One of the tell-tale signs of the success of any contact centre is its First Call Resolution (FCR) rate. CentrePal helps achieve hight FCR rates by connecting your Contact Centre with the rest of your organisation using the power of Teams.

First-Class Experience for Agents

Empower your agents with seemless integration into Microsoft Teams UI they know and love. By ensuring your agents have your whole organisation at their fingertips, you help deliver a far better customer experience

Exchange your customer from any channel

CentrePal allows your agents to use Microsoft Teams to engage with your customers on any channel. Advanced routing puts your customers in contact with the best person to answer their query and provides full interaction timelines and leading CRM integration.

Enable Remote Work

CentrePal eliminates the need for and investment required into a on-premises contact centre. Our cloud based solution enable easy upscaling and downscaling and best of all, simple implementation.

Keep your finger on the pulse

Advanced, real-time reporting allows contact centre managers to effectively manage and coach agents, all within Microsoft Teams to allow seamless communication, regardless of physical distance.

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Teams Native Contact Centre

Function Meets Form

Powerful Features In A Familiar Interface

How CentrePal will improve your Contact Centre

Drive First Call Resolution

First-Class Experience for Agents

Exchange your customer from any channel

Enable Remote Work

Keep your finger on the pulse

Talk to an Expert

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