Contact Centre

Transforming Customer Experience

Our contact centre solutions allow your business to grow by saving time and resources, while simultaneously building brand loyalty.

A Powerful, Simple Solution to Manage Calls From Anywhere
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Cloud Based Contact Centre

 

Switch Connect offers a sophisticated cloud-based contact centre with everything you need for communication, collaboration, teamwork and customer relationship management. We Utilise Microsoft Teams Cloud voice capabilities, including auto attendant and call queues to create a powerful tool that will transform your customer and agent experience within one seamless omnichannel solution that natively integrates to Microsoft Teams.

 

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Powerful Features in a Familiar Interface

A powerful, simple solution to manage calls from anywhere. 

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Keep your existing number

Connecting Customers to the right agents using intelligent automated call routing

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Interaction Timeline

Full visibility into customer journey with comprehensive timeline, data and analytics

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Wall Boards

Real-time wall boards to monitor and manage performance and quality

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Supervisory Controls

Supervisors can monitor, coach, and barge-in on agent interaction

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Call-Back Requests

Callers are able to request a call back without losing their call queue place

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Reporting

Generate business intelligence reports on performance and customer engagement

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Media Service

Customise hold music and announcements for better call experience

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Security

Convenience and security for Azure. Secure and seamless access with Azure AD SSO

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Interaction Recording

Integrate seamlessly with the industry leading compliance recording platform

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Call Wrap-Up

Record vital details, pre-set wrap up timer shows agents the time available to complete

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CRM Integration

Integrate easily with leading CRM platforms such as SalesForce and link the data gathered

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Customer Surveys

Collect customer feedback through an intuitive interface for accurate performance tracking 

 

Want to know more and take the next step?

 

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Trusted by 400+ companies worldwide.
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We provide over 400
global companies with
communications and
technology solutions

Our clients choose us because we deliver unparalleled services and are experts in communications and technology. We uniquely combine the agility of a small company with the capabilities of a large corporation. We deploy quickly with minimal downtime. We understand the intricacies workings of large enterprises and the time resources of smaller companies. We want you achieve productivity and efficiencies through our products and our care - that's our core objective.
Acknowledgement of Country

We acknowledge that Aboriginal and Torres Strait Islander people are the First People and Traditional Custodians of Australia.

We thank them for their custodianship of country - land, seas and skies. We recognise their enduring connection to our country, and we pay our deepest respects to Elders past, present and emerging.

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