Teams Native Contact Centre
Unleash the true potential of Microsoft Teams with CentrePal.
Function Meets Form
Powerful Features In A Familiar Interface
How CentrePal will improve your Contact Centre
Drive First Call Resolution
One of the tell-tale signs of the success of any contact centre is its First Call Resolution (FCR) rate. CentrePal helps achieve hight FCR rates by connecting your Contact Centre with the rest of your organisation using the power of Teams.
First-Class Experience for Agents
Empower your agents with seemless integration into Microsoft Teams UI they know and love. By ensuring your agents have your whole organisation at their fingertips, you help deliver a far better customer experience
Exchange your customer from any channel
CentrePal allows your agents to use Microsoft Teams to engage with your customers on any channel. Advanced routing puts your customers in contact with the best person to answer their query and provides full interaction timelines and leading CRM integration.
Enable Remote Work
CentrePal eliminates the need for and investment required into a on-premises contact centre. Our cloud based solution enable easy upscaling and downscaling and best of all, simple implementation.
Keep your finger on the pulse
Advanced, real-time reporting allows contact centre managers to effectively manage and coach agents, all within Microsoft Teams to allow seamless communication, regardless of physical distance.
Talk to an Expert
Ready to transform your communications, arrange a chat with one of our expert consultants to help you on that journey.